Returns & Refunds

Returns & Refunds Policy

Last updated: June 2026

At Onfloor Technologies, LLC, we stand behind the quality of our floor restoration equipment, tooling, abrasives, and accessories. If you are not satisfied with your purchase, please review the following return and refund policy.

Return Eligibility

Most products may be returned within 30 days of delivery, subject to approval. To qualify for a return:

• The product must be unused or in like-new condition.
• The product must be returned in its original packaging.
• All accessories, manuals, and included components must be returned.
• Proof of purchase or order confirmation is required.
• A Return Merchandise Authorization (RMA) number must be obtained before returning any item.

Non-Returnable Items

• Used abrasives, pads, brushes, and consumable products.
• Custom-built or special-order equipment.
• Products modified by the customer.
• Items damaged due to misuse, neglect, or improper operation.
• Products marked as non-returnable or final sale.

How to Request a Return

1. Contact our customer service team with your order number and reason for the return request.
2. Once approved, an RMA number and return instructions will be provided.
3. Package the product securely to prevent shipping damage.
4. Clearly mark the RMA number on the shipping label or accompanying documentation.
5. Ship the product to the address provided by our support team.

Important: Returns received without an authorized RMA number may be refused or delayed.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of an Onfloor error, shipping damage, or a verified manufacturing defect.

For heavy equipment and machinery, additional freight charges may apply. We recommend using a trackable shipping method and adequate shipping insurance.

Inspection and Refunds

Returned products will be inspected upon arrival. Once approved, refunds will be issued to the original payment method.

Please allow 5–10 business days for refund processing after the returned item has been received and inspected.

Original shipping charges and freight fees are generally non-refundable unless the return results from our error.

Equipment Exchanges

If you need a different model, accessory, or tooling option, please contact our team. Approved exchanges may be processed based on product availability and inspection results.

Damaged or Defective Products

If your equipment or product arrives damaged or defective, please notify us within 7 days of delivery.

Please provide photographs of the product, packaging, and shipping label so we can investigate and resolve the issue promptly.

Approved claims may qualify for repair, replacement parts, product replacement, or a refund at our discretion.

Warranty Claims

Warranty-related issues are handled according to the applicable product warranty. Please refer to the product documentation or contact customer support for assistance with warranty service.

Late or Missing Refunds

If you have not received your refund after 10 business days:

1. Verify the refund status with your financial institution.
2. Contact your credit card provider, as processing times may vary.
3. Contact your bank for additional information.
4. If further assistance is needed, contact our customer service team.

Policy Changes

Onfloor Technologies reserves the right to modify this Returns & Refunds Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.

Questions?

For questions regarding returns, refunds, warranty service, or replacement parts, please contact Onfloor Technologies customer support.

Onfloor Technologies, LLC
Phone: 1-877-356-6703